Help & Support

We're here to make your life easier.

If you've got a question or an issue, you should find the answer here. We've got lots of help and advice on everything from efficiency and saving money, your water and wastewater and how to switch from your current water supplier to us.

Water and wastewater issues

If you’re experiencing any issues with your water quality, water supply you should speak to your wholesaler. You can find information to identify your wholesaler here.

If you're a former United Utilities or Severn Trent business customer with water or wastewater issues, contact details for your wholesaler are listed below:

United Utilities:
Water & sewerage emergencies: 0345 072 6083
Severn Trent:
Water & sewerage emergencies: 0800 783 4444

If you have a leak on your site/premises or need help with emergency water please give us a call and we'll talk to you about the services we offer 0345 072 6072​

Here to help 

If you would like to discuss your account with us please get in touch.

If you have any concerns relating to the service we are providing find the information you need here.

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