Help & Support

We're here to make your life easier.

If you've got a question or an issue, you should find the answer here. We've got lots of help and advice on everything from efficiency and saving money, your water and wastewater and how to switch from your current water supplier to us.

Understanding your bill

You can pay your bill online here

If you’re finding our bill a bit hard to understand, we’ve got a handy guide to help you.
Former United Utilities customers
Unmeasured Bills
Measured Bills
Former Severn Trent Water customers
Unmeasured Bills
Measured Bills
All new customers
Unmeasured Bills
Measured Bills

Water and wastewater issues

If you’re experiencing any issues with your water quality, water supply you should speak to your wholesaler. You can find your wholesaler ​here and their emergency contact numbers here.

If you're a former United Utilities or Severn Trent business customer with water or wastewater issues, contact details for your wholesaler are listed below:

United Utilities:
Water & sewerage emergencies: 0345 072 6083
Severn Trent:
Water & sewerage emergencies: 0800 783 4444

If your sites are in Scotland then you should contact: 

Scottish Water:
Water & sewerage emergencies: 0800 0778 778

If your water wholesaler can’t help, get in touch with us and we can talk you through the options we offer.  Please call 0345 072 6072.

Got a leak on your site?

If you have a leak on your site/premises or need help with emergency water please give us a call and we'll talk to you about the services we offer 0345 072 6072​

Need emergency water?

If you need help with emergency water please give us a call and we'll talk to you about your options.  Please call our service team on 0345 072 6072​.  

Need help with your account?

If you would like to discuss your account with us please get in touch.

Got a concern about the service you’re receiving?

If you have any concerns relating to the service we are providing find the information you need here.

Fresh Thinking Hub

We love being different, don't you? In our Fresh Thinking Hub you'll find the latest in business innovation and insights to keep your business healthy.

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