If your business is based in England, you can find more information on how to go about a complaint, and what will happen, in our English complaints procedure. You can download the PDF to keep or print for yourself.
We're here to help
We're sorry to hear there's something you're unhappy about. We're always ready and happy to help you, but for somethings to do with your water, you can go straight to your local water wholesaler.
Contact Water Plus about:
- Billing or making a payment
- Change of tenancy
- If your water usage or meter reads are higher than expected
Contact your Wholesaler about:
- Sewer flooding
- Public health risk (e.g. pollution concerns)
- Unexpected changes to your water supply or wastewater disposal
How to contact us
It's best to call us on 0345 072 6072. We're open 8:30am - 5:30pm, Monday - Friday (excluding bank holidays).
If want us to call you, then please complete the form below and we will contact you within 2 working days.
Request a call back
If your business is based in Scotland, you can find more information on how to go about a complaint, and what will happen, in our Scottish complaints procedure. You can download the PDF to keep or print for yourself.
If you'd prefer to follow the full complaints procedure, you can email firstname.lastname@example.org, or write to:
Water Plus Correspondence
PO Box 337
We aim to respond to written correspondence within 20 business days.