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Making a complaint

We're here to help

We're sorry to hear there's something you're unhappy about. We're always ready and happy to help you, but for somethings to do with your water, you can go straight to your local water wholesaler.

Contact Water Plus about:

  • Billing or making a payment
  • Change of tenancy
  • If your water usage or meter reads are higher than expected

Contact your Wholesaler about:

  • Sewer flooding
  • Public health risk (e.g. pollution concerns)
  • Unexpected changes to your water supply or wastewater disposal

How to contact us

It's best to call us on 0345 072 6072. We're open 8:30am - 5:30pm, Monday - Friday (excluding bank holidays).

If want us to call you, then please complete the form below and we will contact you within 2 working days.

Request a call back

Please enter your name
Please enter the best phone number to reach you
Please enter your email address
Please enter the account number which you would like us to call you back about

Complaints procedure

If your business is based in England, you can find more information on how to go about a complaint, and what will happen, in our English complaints procedure. You can download the PDF to keep or print for yourself.

If your business is based in Scotland, you can find more information on how to go about a complaint, and what will happen, in our Scottish complaints procedure. You can download the PDF to keep or print for yourself.

If you'd prefer to follow the full complaints procedure, you can email service@water-plus.co.uk, or write to:

Water Plus Correspondence

PO Box 337

Sheffield

S98 1BZ

We aim to respond to written correspondence within 20 business days.

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