Documents and Guides

• Complete Burst / leak allowance form

Is your property domestic?

• Complete Change base form

Need to set up a Direct Debit?

• Complete Direct Debit mandate

• Complete Meter installation form

• Scottish government water charge exemption form

  (Scottish exemption scheme: for charities & registered CASCs)

• Site area concessionary scheme and exception process

• VAT SIC codes and forms

Want to review your water charges?

• Reduce water use

Does a third-party intermediary manage your account(s) on your behalf?

• Download template Letter of authority