Why Water Plus
We’re the trusted water retail partner for over 360,000 customer accounts across England and Scotland.
From small businesses to large enterprises, we support organisations of all sizes and sectors with reliable, efficient water account management.
Why Water Plus
We’re the trusted water retail partner for over 360,000 customer accounts across England and Scotland.
From small businesses to large enterprises, we support organisations of all sizes and sectors with reliable, efficient water account management.
How can we help your business?
Partnering with us goes beyond just managing your water account. As the UK’s largest water retailer, we share our extensive knowledge, experience, and customer insights to provide:
Smart digital tools for easy account access and management
Expert advice on water efficiency and sustainability
Responsive customer support when you need it most
How can we help your business?
Partnering with us goes beyond just managing your water account. As the UK’s largest water retailer, we share our extensive knowledge, experience, and customer insights to provide:
Smart digital tools for easy account access and management
Expert advice on water efficiency and sustainability
Excellent customer support
Billing
Access, download, and review your invoices at any time. Need a correction? We make the review process simple.
Payments
Set up convenient Direct Debit payments, so you know your bill is always paid on time or choose from other payment options.
Meter Readings
Easily submit meter readings online. We can also help you to locate your meter and report any problems easily.
Moving premises
Whether you’re moving in or out, we make it straightforward, so your water account is an easy job to tick off the to-do list.
Water Efficiency
We're committed to helping you conserve water and lower your bills. Services from our industry-leading experts include: data logging, water recycling, leak detection and repair, personalised efficiency consultations and more.
See how we've helped customers achieve better ways with water and cut costs.
Our awards and recognitions
Water Retailer of the Year - and customer collaboration
What we're delivering for customers has seen us named Best Business Water Retailer, in the UK Enterprise Awards 2026.
Our team's customer work means we received Water Retailer Services Provider of the Year 2025 title, in the Business Elite Awards. And we were finalists in the Forum Awards 2025, for customer experiences – and developing skills in our teams.
Customer Satisfaction
for Sustainable Customer Service, for our approach with customers and colleagues (in 2025 - and 2023).
And Finalists for 2 categories in the UK Customer Satisfaction Awards 2026,which are run by best practice leaders the Institute of Customer Service.
Increasing efficiencies for thousands of customers
2026 Water Industry Awards Finalists, for Water Efficiency Project of the Year, recognising our team’s delivery of water, cost and carbon savings for customers.
We're driving progress on sustainability targets at organisations, including an 800-site water efficiency and water audit programme that's continuing in 2026.
International Green Apple Environment
10 Awards since November 2021, including awareness-raising with colleagues and for water management with customers in 2024.
British Chambers of Commerce Business
Also Finalists for Responsible Business of the Year, 2024, Staffordshire Chambers of Commerce Business Awards
Corporate Social Responsibility and Sustainability
Strides We're Taking
We’re proud of our Net Zero ambition and Cleaner Climate Promise (read more). We’re taking action to reduce our carbon emissions and impact – while supporting renewable energy projects and innovation.
We’ve been recognised with awards for raising awareness around water and our water efficiency approach.
We care about making a positive impact in our community, too. We support national charities and give everyone at Water Plus a volunteer day to lend a helping hand to local causes.