About us

Like to know more about us?

We’re Water Plus - the largest water retailer in the UK – and a joint venture between two of the largest water companies in the UK, United Utilities and Severn Trent.
We provide our customers with water retail services, including billing, meter reading and customer account support, along with technical water efficiency services and advice. From supermarkets to multinational manufacturers, national chains to corner shops, the public sector and charities - we partner with organisations of all sizes, across all sectors throughout England and Scotland. So, whatever level of support you need, we’ve got the expertise to help.

Our main office is located in Stoke-on-Trent, with an additional satellite employee base in Glasgow.

Hear from our customers on how we’ve helped them save money and reduce operating risks.


You can watch this video on how a rugby club has cut costs by looking at their water use closer, with our support

And read more about a university that identified £50,000 of savings after taking steps to monitor its water use with data loggers - and reduce leaks.

To help customers, we’ve also commissioned research on employees attitudes to water at work in the private and public sector.Anil-water-tips-v1-long-(1).png

See how we recently highlighted water efficiency and how it can help organisations at Festival Net Zero 2021 - and at the national Waterwise Conference 2021 - and what else we’re doing to help the environment.

You can find information on the support and things for businesses to consider around Covid-19 here.

We're working with:

 TfC-Logo-with-white-background.jpgFestival-Net-Zero-Logo.png       Pagabo_Approved-Supplier_White_RGB-(1).png

And here’s some of the awards we and our great people have been recognised for:

  • Our business is now ranked in the top 30% of companies across the world for its approach around Corporate Social Responsibility (CSR), after being ranked in the top 50% in the world in 2021. 2022 is the fourth year the water retailer has secured an EcoVadis Sustainability rating.
  • Winners of an International Green Apple Environment Award in 2021- for leading work to help organisations cut water waste and impacts on the environment and raise awareness around water use and proactive management measures to reduce risks to on-site supply.
  • Shortlisted for Water Retailer of the WIA22-finalist-twitter-vs2.jpgYear and Water Efficiency Project of the Year in the Water Industry Awards 2022 – and shortlisted for the Retailer of the Year award, Water Industry Awards (WIA) 2019.
  • Winner of Quality Team Of The Year in the Quality, Knowledge Management and Learning category at the Quality and Customer Experience Forum Awards 2022.
  • Winner of  the Inhouse Communications Team of the QCE-Team-of-the-Year-Winner-(1).pngYear Award for our external communications since March 2020 highlighting information and support to businesses - and for internal communications with colleagues – after the judging by leaders in best practice at the PRCA DARE Awards 2021 (Midlands area). Our work and the steps we took, allowed our people to be there for our customers as well as keep our people updated, safe and make sure they’ve felt supported. We were also Finalists for Employee Engagement during Covid-19 at these awards in 2021.UWA21-finalistlogo-generic-300.jpg
  • Finalist, Medium/Large Business of the Year, Staffordshire Chambers Business Awards 2019.
  • Commended in the Digital Award category, Staffordshire Chambers Business Awards 2019.
  • Award of Excellence for the Best Inhouse Team of the Year category, Institute of Internal Communications (IOIC), North and Midlands, 2020.
  • Finalists in the Digital Transformation category in the Utility Week Awards 2021.Cropped-finalists-logo.png
  • Finalists in the Digital Transformation and Finalists in the Science, Technology and Innovation categories in the Staffordshire Chambers of Commerce Business Awards 2021.
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