Complaints

Need to make a complaint?

We're sorry to hear you have something to complain about. We're here to help.

How to contact us

It's best to call us first on 0345 072 6072.

You'll be able to talk to a friendly voice and we'll do our best to resolve the matter straight away. The best time to call us are before 10am or after 4pm - but we're here for 8:30am to 5:30pm Monday to Friday (excluding Bank Holidays).

Alternatively, you can get in touch with us online and we'll do our best to sort things out for you.

If you'd prefer to write to us, you can email service@water-plus.co.uk, or write to: 
Water Plus Correspondence,
P.O Box 12460,
Harlow,
CM20 9PJ.

Before you contact us

To make sure you get the quickest help, it's a good idea to check who might be best to talk to about your problem. For some things, you can go straight to your local water wholesaler.

Here's a handy quick list of who's best to contact for some things:

Contact us about:

Contact your wholesaler about:

Our complaints procedure

If your business is based in England, you can find more information on how to go about a complaint, and what will happen, in our English complaints procedure. You can download the PDF to keep or print for yourself. 

If your business is based in Scotland, you can find more information on how to go about a complaint, and what will happen, in our Scottish complaints procedure. You can download the PDF to keep or print for yourself.

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