About us

Want to join our team?

APhoto-1-Kerry-and-Mehul-staff-photo-Staffordshire-Day-2021.jpgt Water Plus, we’re a down to earth, straightforward lot, with a passion for driving high quality customer service and making a difference in our communities. It’s an exciting time to join our business and work in the new water retail market. Read on for more about what we do and what’s in it for you - if you join us.

To read more about the latest vacancies and how to apply for roles, see the Indeed website here.

A bit more about our business (and what we do) 

We don’t believe in business as usual; because in every area we push to improve what we do – and we have lots of fun along the way. 

We have a modern building, including free parking on-site, electric car charging – and you can even top up your car tyre pressure for free. You’ll have access to an on-site restaurant, bike storage area and showers - plus discounted gym membership to the very near Athletic Club. We’re based across three floors in Stoke-on-Trent at Riverside Park, not far from the M6. It’s also a short walk from the main train station – or a very quick bus journey from there too, with regular buses for across the city.

And we have been awarded the Healthworks Gold award for wellbeing at work, for how we approach looking after our colleagues. You can also find out more about our business and working for us on our About page and social media on the hashtag #WorkingAtWaterPlus and #WaterPlusUK - just follow the hashtags to see more.

What’s in it for you - more on our people benefits 

Tracey - Advanced Services TeamWe want you to enjoy life at work and have the flexibility to manage your home, family and hobbies! We offer flexible working such as part-time and compacted hours, homeworking and encourage everyone to finish early one day per week. 

And you get:
  • Your birthday off each year – as a treat on us! And the option to buy or sell holidays each year.
  • We believe health and wellbeing isn’t just a nice to have – it’s a must have. So, we provide:
    • Health Plan and substantial pay if you do become unwell – which grows with your time here.
    • Employee Assistance Programme to access 24/7 with support, advice and extra information. 
    • Free access to fitness training and personal development and wellbeing tools.
  • You spend a lot of time at work and the people you work with are a massive part of how happy you are. We have regular events, quizzes and get togethers to connect and get to know your colleagues more.
  • Save when you spend with discounts and money back on everyday purchases - plus freebies, including a coffee once a month from Nero or a snack from Greggs!
  • We are committed to developing our people and provide a range of different learning resources and development opportunities
  • Plus, we recognise our star performers each month, every quarter - and each year too.

On top of all of this, in 2021 we received accreditation for one of our training programmes, so our customer service teams now receive a National Qualification in Customer Service. The training is accredited by best practice leaders, The Institute of Customer Service.

Supporting our local community 

We're passionate about our community and want to make a difference to deprived families and support young people and the unemployed into work. 

Our great people do a lot of charity work and fundraising – raising over £30,000, since we started our business, for good causes from supporting families and children with illnesses (The Donna Louise), to Children in Need, Red Nose fundraising and helping support homeless people in the Stoke area (The Macari Centre).

We offer you the opportunity to get involved through our community days and fundraising events for our chosen charities throughout the year– and read about our Mindful Miles challenge that took place in 2021 to help raise awareness and funds for North Staffs Mind.

More about our business

Read 2020 Water Plus Gender Pay Report

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