Why Water Plus
We’re the trusted water retail partner for over 360,000 customer accounts across England and Scotland.
From small businesses to large enterprises, we support organisations of all sizes and sectors with reliable, efficient water account management.
Why Water Plus
We’re the trusted water retail partner for over 360,000 customer accounts across England and Scotland.
From small businesses to large enterprises, we support organisations of all sizes and sectors with reliable, efficient water account management.
How can we help your business?
Partnering with us goes beyond just managing your water account. As the UK’s largest water retailer, we share our extensive knowledge, experience, and customer insights to provide:
Smart digital tools for easy account access and management
Expert advice on water efficiency and sustainability
Responsive customer support when you need it most
How can we help your business?
Partnering with us goes beyond just managing your water account. As the UK’s largest water retailer, we share our extensive knowledge, experience, and customer insights to provide:
Smart digital tools for easy account access and management
Expert advice on water efficiency and sustainability
Excellent customer support
Billing
Access, download, and review your invoices at any time. Need a correction? We make the review process simple.
Payments
Set up convenient Direct Debit payments, so you know your bill is always paid on time or choose from other payment options.
Meter Readings
Easily submit meter readings online. We can also help you to locate your meter and report any problems easily.
Moving premises
Whether you’re moving in or out, we make it straightforward, so your water account is an easy job to tick off the to-do list.
Water Efficiency
We're committed to helping you conserve water and lower your bills. Services from our industry-leading experts include: data logging, water recycling, leak detection and repair, personalised efficiency consultations and more.
See how we've helped customers achieve better ways with water and cut costs.
Our awards and recognitions
The Forum
Finalists for what we’re delivering at our business for customers – and our teams.
Customer Satisfaction
for Sustainable Customer Service, for our approach with customers and colleagues (in 2025 - and 2023). Finalists for 3 categories in 2025, in total.
International Green Apple Environment
10 Awards since November 2021, including awareness-raising with colleagues and for water management with customers in 2024.
British Chambers of Commerce Business
Also Finalists for Responsible Business of the Year, 2024, Staffordshire Chambers of Commerce Business Awards
Better Society
Communication and Education category, for all the learning resources and development approach with our colleagues - and engaging customers.
Corporate Social Responsibility and Sustainability
Strides We're Taking
We’re proud of our Net Zero ambition and Cleaner Climate Promise (read more). We’re taking action to reduce our carbon emissions and impact – while supporting renewable energy projects and innovation.
We’ve been recognised with awards for raising awareness around water and our water efficiency approach.
We care about making a positive impact in our community, too. We support national charities and give everyone at Water Plus a volunteer day to lend a helping hand to local causes.