SUNTORY

Beverage & Food Great Britain & Ireland

Suntory Beverage & Food Great Britain & Ireland (SBF GB&I), famous for producing its Ribena and Lucozade brands, has seen how close customer support and excellent customer service from Water Plus can help it progress towards its 2030 sustainability goals.

Discover how you can transform your water usage

Find out more

“Whether it's upgrading washout systems, quickly detecting leaks, or conducting regular audits, we know that every drop of water really does count to help us meet our target for reducing water intensity.

“The Water Plus team make it easy to navigate the water industry requirements and, through their proactive approach, we’ve seen a number of benefits from our work together, including helping with our account data and reducing wholesaler costs.

“Water Plus have been a great partner to help us identify where else we could deliver water efficiency in our operations.”

Karl Ottomar, Supply Chain Director at Suntory Beverage & Food GB&I

The challenge

SBF GB&I needed excellent service, insight, analysis and expertise on its wholesaler charges and water account to drive additional efficiencies to reduce water use, cut operational costs and further build resilience.

The business wanted a partner that had a track-record of results with manufacturers and other big businesses and one that could help power it towards its target to reduce water intensity at its factory by 20% by 2030.

The Solution

The focus on customer experience and service saw a number of actions, to help Suntory Beverage & Food Great Britain and Ireland.

Detailed data to unlock opportunities - Additional water tracking technology, providing data on use during the day and night in an online analysis portal from Water Plus. Two data loggers have been installed on water meters in 2025.

Sustainability session to engage employees - Water workshop delivered at the Coleford factory site as part of its internal sustainability month, to raise awareness of the work being done

On the ground expertise - An efficiency audit and site visits to help explore efficiency opportunities around trade effluent and water as part of the service-led approach Water Plus delivers.

“SBF GB&I has a real interest, drive and passion to use water more efficiently and effectively to help meet its sustainability targets. It’s great to be helping them progress on this journey and we loved the opportunity to meet the team and share more about our partnership together at the company’s recent sustainability month.”

Dan Twemlow, SBF GB&I’s Key Account Manager at Water Plus

The Results

The £500k efficiency audit

Efficiency audit identified a £500,000 saving to bring down wholesaler costs in utility bills.

The 2025 Cost Reduction

Collaboration and steps by the Water Plus team saw wholesaler costs reduced by £356,000, in 2025, lowering ongoing charges by around £40,000 a month.

The Team Interaction

Efficient and easy interactions with the Water Plus team, helping to keep account information updated and areas for opportunities highlighted.

Partner with Water Plus

Get a quote

We can support you in four ways:

Measure

Detailed water audits, benchmarking, smart metering and data loggers – we’ll help you better understand and improve your water use.

We can also help you identify where being smarter with water can cut carbon emissions.

More information about Measure

Save

A step on from measure where we work with you advising on water saving equipment to improve efficiency and cut costs. And our leak detection and repair service will save you wasting water and money, especially if you have a hidden leak.

More information about Save

Protect

If water is critical to your production or customer service, then if water stops flowing, your business and revenue can stop too. We work with customers to put robust contingency plans in place to keep your business up and running in an emergency.

More information about Protect

Connect

We take the pressure off getting a new connection from the water main to your site and take care of all the planning and liaison with wholesaler. We use our expertise and contact to help take the pressure of our customers to get a new connection set up.

More information about Connect

See how we've helped customers achieve better ways with water and cut costs.

Water efficiency programme

Latest news

Famous for producing its Ribena and Lucozade brands, has seen how close customer support and excellent customer service from Water Plus can help it progress towards its 2030 sustainability goals.

SUNTORY