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Want to find your way around your water bill? We can show you how.

We know you're busy running your business, which is why we help you to understand your water bill in a quick and simple way.

Your business water bill contains charges for various water related things. All of these help you to get the best business water service from the country’s biggest water retailer. The charges cover:

• All the water you use
• Taking away your wastewater
• Removing rainwater that falls on your premises (surface water drainage)
• Removing rainwater that falls on the public highways (highways drainage)
• A standing charge to cover our costs of providing services such as dealing with enquiries and paperwork. 

Understanding your bill

If you’re finding our bill a bit hard to understand, we’ve got a handy guide to help you.
 
Former United Utilities customers
Unmeasured Bills
Measured Bills
 
Former Severn Trent Water customers
Unmeasured Bills
Measured Bills
 
All new customers
Unmeasured Bills
Measured Bills

Site area charges. What are they?

Site area charging refers to the costs you pay for surface water and highways drainage mentioned above.  In certain circumstances you may be able to reduce your site area charges.  

Be more water efficient and save some money

It makes good sense to use water wisely on your business premises as it will help you to save on your water bill. Being water efficient not only helps with business outgoings but also the environment. The information on our water efficiency page will help your business to become more water efficient.

Contact us

If you’ve got any questions about your bill, get in touch with us.

Telephone: 0345 072 6072
Contact us through our website.

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