Our Policies

Modern Slavery Statement 

This statement is made on behalf of Water Plus Group Limited and its subsidaries Water Plus Limited and Water Plus Select Limited pursuant to section 54(1) of the Modern Slavery Act 2015 (the 'Act) and constitutes the Group's slavery and human trafficking statement for the period until 31st March 2021. Continue reading...

Tax Strategy

This document sets out Water Plus Group's approach to tax risks for the financial year ending 31 March 2021.

The group's tax strategy applies to Water Plus Group Limited and its subsidiaries Water Plus Limited and Water Plus Select Limited. We consider this document, which has been approved by the Water Plus Group Board of Directors on 3 November 2020, to be in line with Finance Act 2016 Sechedule 19, paragraph 16. Continue reading...

Environmental and Sustainability Policy

Water Plus is a water retailer that provides customer service, meter reading and billing for water and wastewater services. Along with technical water services and advice on water efficiency, for businesses, from supermarkets, manufacturers and national chains to corner shops and hairdressers. Supporting public sector organisations of all sizes and other organisations across England and Scotland. Continue reading...

Data Protection Statement 

Water Plus collects, stores and processes personal data about our customers. We recognise that the correct and lawful treatment of this personal data will help maintain confidence in our company and assist in delivering successful business operations.

This Data Protection Statement sets out how we, as a data controller, safeguard the personal data of our customers. It also explains the rights and obligations of our customers (as data subjects) with respect to such data. Continue reading...

Acceptable Engagement Policy

At Water Plus we deal with thousands of customer contacts every year promptly, effectively and without issue. Our teams are trained to deal with people in a professional, courteous manner in line with our business values.

Unfortunately, like many other suppliers and service providers, we sometimes come across challenging customers or intermediaries who use a range of behaviours or tactics that are unacceptable. Continue Reading...

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