We want to keep you informed about any communications we do directly to our customers, below are copies of the recent communications.
We now have a new Water Plus bank account so we need customers to be aware of this, and to start using it. Depending on how they pay, they may or may not need to make changes. The letters for customers paying by Direct Debit or Other Methods are below.
Download the letter for Direct Debit payment information here.
Download the Severn Tent letter for all payment methods (excluding DD) here.
Download the United Utlities letter for all payment methods (excluding DD) here.
During April and May, we wrote to all customers to say hello and formally welcome them to Water Plus, and to talk about some of the key points they need to be aware of as a Water Plus customer and their choices now that the water market is open in England. Below are copies of the various letters that have been sent.
Hello letter for businesses that typically spend between £30,000 - £60,000 on their water bill
Download the Severn Trent Hello letter here.
Download the United Utilities Hello letter here.
Download the Severn Trent and United Utilities Hello letter here.
Hello letter for businesses that typically spend £60,000 and above for their water bill
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