Help & Support

Non-payment action stopped - update to your terms and conditions

From 8 April until 31 May 2020 we’ve stopped all action we can take when water accounts aren’t paid:
  • Stopped all late payment fees or interest charges so you don’t need to worry about these if you’re having problems paying.
  • Paused all enforcement action for non-payment of bills - we won’t pass any accounts to our debt collection agency or charge any fees for this.
  • Stopped all disconnections for customers who haven’t paid their bills.
While we’re taking these actions, it’s important that businesses that can pay their bills on time as normal should continue to do so.

Ofwat (the water industry regulator) have set the dates for these actions and updated their  Customer Protection Code of practice with them. The end date may change, if it does, we’ll keep you up to date on this webpage. 

We have also updated our terms and conditions in-line with these temporary changes and they now include the following clause:

a) For the period from 8 April 2020 until 31 May 2020 or such other date as the Regulator or other Competent Authority may notify in writing to Water Plus, no amounts owed by the Non-Household Customer to Water Plus are “due” or shall be treated as “due” by Water Plus for the purposes of a disconnection notice under section 61(1ZC)(b) of the 1991 Act, and for these purposes only. All other rights and obligations under these Terms and Conditions of Supply are unaffected by this clause 5.25(a).

SME terms and conditions 

Corporate contract terms and conditions 

Deemed contract terms and conditions 
Stay ahead of the game with our informative newsletter
Don’t worry we'll never share your details with anyone else

Enter your details below