Help & Support

Here are our 2020/21 unmeasured business charges for the United Utilities region.

If you used to be a United Utilities business customer and you’ve not got a water meter then your bill is usually based on the charging value of your premises. There’s also a standing charge added on to this.

You can see the tariffs for 1 April 2020 to 31 March 2021, in our charges at a glance 2020/21 or the full scheme of charges 2020/21.
 
If you need to check the prices for 1 April 2019 to 31 March 2020 you can here.


Got a question? Contact us online and we’ll get back to you as soon as we can.
 


Here’s how we work out your charges

 

Water supply charges


This is the charge for all of the water supplied to your premises, it has 2 parts:
 
  • A charge based on the size of your premises.
  • An annual standing charge that covers the cost of us providing services like sending bills and dealing with enquiries.


Wastewater charges


This is the charge for collecting and cleaning up your wastewater, it has 3 parts:
 
  • Foul drainage – taking away your wastewater.
  • Surface water drainage – taking away the rainwater that falls on your premises and drains into the sewer.
  • Highways drainage – taking away the rainwater that falls on the public highways and drains into the sewer.


Changes from this year's water price review

Due to changes made by your wholesaler and industry regulator OFWAT in this year’s price review, you might notice some differences in your bill from April 2020.

Here’s what’s changed, and what that means for you:
 

Places of worship


In line with normal yearly increases, the unmeasured charge for places of worship has gone up. This is part of an ongoing process to bring the wholesale charges for places of worship in line with other similar metered sites.


You can find out more about United Utilities' wholesale charges for 2020/21 here.
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