Help & Support

Here are our measured business charges for the United Utilities region.

If you used to be a United Utilities business customer and you’ve got a water meter then your bills will be based on how much water you’ve used, and how much wastewater has been taken away to clean. There’s also a standing charge added on to this.

You can see the tariffs effective from 1 April 2021 in our charges at a glance 2021/22.

You can see the tariffs for 1 April 2020 to 31 March 2021, in our charges at a glance 2020/21 or the full scheme of charges 2020/21.
If you need to check the prices for 1 April 2019 to 31 March 2020 you can here.

Got a question? Contact us online and we’ll get back to you as soon as we can.

Here's how we work out your charges

Water supply charges

This is the charge for all of the water supplied to your premises, it has 2 parts:

  • A charge per cubic metre (m3) of water used.

  • A standing charge based on how big your meter is. This charge covers the costs of us providing services like reading, maintaining or replacing your meter, sending bills and dealing with enquiries.

Wastewater charges

This is the charge for collecting and cleaning up your wastewater, it has 3 parts:

  • Foul drainage – taking away wastewater, based on how much water you’ve used.

  • Surface water drainage – taking away the rainwater that falls on your premises and drains into the sewer. It’s based on the size of your premises.

  • Highways drainage – taking away the rainwater that falls on the public highways and drains into the sewer. It’s based on the size of your premises.

Changes from this year's water price review

Due to changes made by your wholesaler and industry regulator OFWAT in this year’s price review, you might notice some differences in your bill from April 2020.

Here’s a summary of what’s changed, and what that means for you:

New site area fixed charges

There has been an introduction of site-based fixed charges for water and wastewater. Fixed charges are set prices for providing your water services. They cover things like billing, meter reading and maintenance of the pipes that bring water to your property.

Trade effluent domestic allowance

The way domestic allowance is calculated for trade effluent customers has changed. It means that less of the domestic allowance will be treated as normal sewerage and more will be treated as trade effluent. This shouldn’t mean much of a change for most customers – if it will change your bill by more than 5% United Utilities will have already contacted you.

New volume slice

There’s a new rate for customers using 500m3 and under of water and wastewater.

You can find out more about United Utilities' wholesale charges for 2020/21 here.

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