Help & Support

Here are our 2017/18 measured business charges for the United Utilities region.

If you used to be a United Utilities business customer and you’ve got a water meter then your bills will be based on how much water you’ve used, and how much wastewater has been taken away to clean. There’s also a standing charge added on to this.

Here’s how we work out your charges:

Water supply charges

This is the charge for all of the water supplied to your premises, it has 2 parts:

  • A charge per cubic metre (m3) of water used.

  • A standing charge based on how big your meter is. This charge covers the costs of us providing services like reading, maintaining or replacing your meter, sending bills and dealing with enquiries.

Wastewater charges

This is the charge for collecting and cleaning up your wastewater, it has 3 parts:

  • Foul drainage – taking away wastewater, based on how much water you’ve used.

  • Surface water drainage – taking away the rainwater that falls on your premises and drains into the sewer. It’s based on the size of your premises.

  • Highways drainage – taking away the rainwater that falls on the public highways and drains into the sewer. It’s based on the size of your premises.

Want to know more about our tariffs and charges? For more information see our charges at a glance 2017/2018 (PDF download) or for all tariffs and charges for business customers you can download our full charges scheme for 2017/18 here.(PDF download).

Got a question? Contact us online and we’ll get back to you as soon as we can.

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