Help & Support

Here are our 2020/21 measured business charges for the Severn Trent region.

If you have a water meter then your bills will be based on how much water you’ve used, and how much wastewater has been taken away to clean. There’s also a meter standing charge and a site fixed charge added on to this.

You can see the tariffs for 1 April 2020 to 31 March 2021, in our charges at a glance 2020/21 or the full scheme of charges 2020/21.
 
If you need to check the prices for 1 April 2019 to 31 March 2020 you can here.


Got a question? Contact us online and we’ll get back to you as soon as we can.
 

Here’s how we work out your charges


Water supply charges


This is the charge for all of the water supplied to your premises, it has 3 parts:

  • A charge per cubic metre (m3) of water used.

  • A meter standing charge based on how big your meter is. This charge covers the costs of us providing services like reading, maintaining or replacing your meter.

  • A site fixed charge, which covers things like sending bills and dealing with enquiries.


Wastewater charges


This is the charge for collecting and cleaning up your wastewater, it has 2 parts, each of which has 2 charges:

  • Foul drainage – this covers the cost of taking away your wastewater, including a fixed site charge and a charge per cubic meter (m3), based on your water use.

  • Surface water drainage – this covers taking away the rainwater that falls on your premises and drains into the sewer. It also has 2 parts, a fixed charge per site and a charge based on the size of your premises.


Changes from this year's water price review

Due to changes made by your wholesaler and industry regulator OFWAT in this year’s price review, you might notice some differences in your bill from April 2020.

Here’s a summary of what’s changed, and what that means for you:


Highways drainage


Previously included as part of overall sewerage charges, highway drainage is now a separate charge. You’ll see it in a new line on your bill, at a set amount of £5.25 a year. Highway drainage is a charge for water that drains from roads and footpaths around your property and flows into the public sewer to be treated and cleaned.


Fixed charges


Fixed charges have increased for some small usage customers. Fixed charges are set prices for providing your water services. They cover things like billing, meter reading and maintenance of the pipes that bring water to your property.


Peak/off peak charges


Peak and off-peak charges are being phased out. So, over 2020/21 there will be a slight increase in off-peak prices and a decrease in peak prices to bring them together.


New large/intermediate tariffs


Intermediate and large users have been re-categorised, so some customers may find they’ll be saving money by moving to a new intermediate or large tariff. We’ll get in contact with you if we believe you’ll benefit from a change to these new tariffs, or if you wish to ‘opt in’ for any of these new tariffs please get in contact with us.
 


New volume slice


There’s a new rate for customers using 500m3 and under of water and wastewater.



You can find out more about Severn Trent's wholesale charges for 2020/21 here.

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