Help & Support

Here are our 2018/19 metered business charges for the Severn Trent region.

If you have a water meter then your bills will be based on how much water you’ve used, and how much wastewater has been taken away to clean. There’s also a meter standing charge and a site fixed charge added on to this.

Here’s how we work out your charges:

Water supply charges

This is the charge for all of the water supplied to your premises, it has 3 parts:

  • A charge per cubic metre (m3) of water used.

  • A meter standing charge based on how big your meter is. This charge covers the costs of us providing services like reading, maintaining or replacing your meter.

  • A site fixed charge, which covers things like sending bills and dealing with enquiries.

Wastewater charges

This is the charge for collecting and cleaning up your wastewater, it has 2 parts, each of which has 2 charges:

  • Foul drainage – this covers the cost of taking away your wastewater, including a fixed site charge and a charge per cubic meter (m3), based on your water use.

  • Surface water drainage – this covers taking away the rainwater that falls on your premises and drains into the sewer. It also has 2 parts, a fixed charge per site and a charge based on the size of your premises.

Want to know more about our tariffs and charges? For more information see our charges at a glance here or for all tariffs and charges for business customers you can download our full charges scheme for 2018/19 here.

You can see the previous years charges scheme, that was in effect between 1 April 2017 and 31 March 2018 here.

Got a question? Contact us online and we’ll get back to you as soon as we can.

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