Help & Support

Here are our 2018/19 metered business charges for the Severn Trent region.

If you have a water meter then your bills will be based on how much water you’ve used, and how much wastewater has been taken away to clean. There’s also a meter standing charge and a site fixed charge added on to this.

Here’s how we work out your charges:

Water supply charges

This is the charge for all of the water supplied to your premises, it has 3 parts:

  • A charge per cubic metre (m3) of water used.

  • A meter standing charge based on how big your meter is. This charge covers the costs of us providing services like reading, maintaining or replacing your meter.

  • A site fixed charge, which covers things like sending bills and dealing with enquiries.

Wastewater charges

This is the charge for collecting and cleaning up your wastewater, it has 2 parts, each of which has 2 charges:

  • Foul drainage – this covers the cost of taking away your wastewater, including a fixed site charge and a charge per cubic meter (m3), based on your water use.

  • Surface water drainage – this covers taking away the rainwater that falls on your premises and drains into the sewer. It also has 2 parts, a fixed charge per site and a charge based on the size of your premises.

Want to know more about our tariffs and charges? For more information see our charges at a glance here or for all tariffs and charges for business customers you can download our full charges scheme for 2018/19 here.

You can see the previous years charges scheme, that was in effect between 1 April 2017 and 31 March 2018 here.

Got a question? Contact us online and we’ll get back to you as soon as we can.

Fresh Thinking Hub

We love being different, don't you? In our Fresh Thinking Hub you'll find the latest in business innovation and insights to keep your business healthy.

Stay ahead of the game with our informative newsletter
Don’t worry we'll never share your details with anyone else

Enter your details below