Help & Support

Here are our 2020/21 unmeasured business charges for the Severn Trent region.

If you don't have a water meter then your bill is usually based on the charging value of your premises. There’s also a standing charge added on to this.

You can see the tariffs for 1 April 2020 to 31 March 2021, in our charges at a glance 2020/21.
 
For 1 April 2019 to 31 March 2020 charges, view our charges at a glance 2019/20 or the full scheme of charges 2019/20.
 
If you need to check the prices for 1 April 2018 to 31 March 2019 you can here.


Got a question? Contact us online and we’ll get back to you as soon as we can.


Here’s how we work out your charges


Water supply charges


This is the charge for all of the water supplied to your premises, it has 2 parts:

 
  • A charge based on the size of your premises.
  • An annual standing charge that covers the cost of us providing services like sending bills and dealing with enquiries.


Wastewater charges


This is the charge for collecting and cleaning up your wastewater. It has a fixed charge and one based on your chargeable value, which can cover one or both of your foul drainage and surface water, depending on what services you are connected for: 

  • Foul drainage – taking away your wastewater.
  • Drainage - taking away the rainwater that falls on your premises and drains into the sewer.


Changes from this year's water price review

Due to changes made by your wholesaler and industry regulator OFWAT in this year’s price review, you might notice some differences in your bill from April 2020.

Here’s what’s changed, and what that means for you:​



Highway drainage


Previously included as part of overall sewerage charges, highway drainage is now a separate charge. You’ll see it in a new line on your bill, at a set amount of £5.25 a year. Highway drainage is a charge for water that drains from roads and footpaths around your property and flows into the public sewer to be treated and cleaned.

Fixed charges


Fixed charges have increased for some customers. Fixed charges are set prices for providing your water services. They cover things like billing, meter reading and maintenance of the pipes that bring water to your property.


You can find out more about Severn Trent's wholesale charges for 2020/21 here.
 
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