Help & Support

Here are our 2017/18 unmeasured business charges for the Severn Trent region.

If you don't have a water meter then your bill is usually based on the charging value of your premises. There’s also a standing charge added on to this.

Here’s how we work out your charges:

Water supply charges

This is the charge for all of the water supplied to your premises, it has 2 parts:
  • A charge based on the size of your premises.
  • An annual standing charge that covers the cost of us providing services like sending bills and dealing with enquiries.

Wastewater charges

This is the charge for collecting and cleaning up your wastewater. It has a fixed charge and one based on your chargeable value, which can cover one or both of your foul drainage and surface water, depending on what services you are connected for: 
  • Foul drainage – taking away your wastewater.
  • Drainage - taking away the rainwater that falls on your premises and drains into the sewer.
Want to know more about tariffs and charges? You can view the full charges scheme for 2017/18 here. You can see the charges scheme for 2018/19 that come into effect on 1 April 2018 here.

Got a question? Contact us online and we’ll get back to you as soon as we can.

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