The Scottish Government has decided that from 1 April 2017, all businesses and non-domestic properties regardless of occupancy will be liable for water service charges where these are connected to services. This means that vacant properties will now be liable for charges in the same way as those that are occupied. The charges include those for all of the water and wastewater services to and from the property.
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In the event that a water provider is removed from the market, the Central Market Agency (CMA) is responsible for allocating a new provider to its customers in Scotland.
Water companies that have registered as a Provider of Last Resort (POLR) will be advised of the water supply points or SPIDS allocated to them by the CMA. This is an automatic process and the new water provider is responsible for informing its allocated customers that they are the new provider or supplier once the transfer of customers has taken place. Find out more here.
If you’re experiencing any issues with your water quality or water supply, then its best to speak to your wholesaler – as your site is in Scotland you need to contact Scottish Water, but if you believe it may be another wholesaler you can find details here.
If you have a problem on your site, you’ve got a leak or you need emergency water supplies, please let us know so that we can help to get your problem fixed. Call 0345 072 6072
Water & sewerage emergencies: 0800 0778 778
Similarly to in England, Deemed Contracts also apply in Scotland. They apply for customers who are receiving water and wastewater services and they haven’t negotiated a contract with a retailer. You can find more info here.
We understand that all of these changes can be confusing so if you’d like to talk to one of our helpful advisors about your water account you can call us on 0345 072 6072 or contact us by filling in our online form.
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