Please pay your bill straight away

payment-process-image-1-(1).png

If you don't pay your bill on time

process-1.png
Pay as soon as you get the letter and we’ll take no more action.
process-2.png
We’ll add £40, £70 or £100 to your account depending on how much the you owe us. We’ll write to you to let you know we’re doing this.
process-3.png
Our debt collection agency will contact you directly, letting you know how to pay and how to contact them.
process-4.png
If your account remains unpaid we may arrange for an engineer to cut off your water supply. We add a £170 charge to your account to cover this and will only authorise a reconnection once you’ve paid what you owe in full. As your water supplier we are the only company that can authorise the reconnection.
process-5.png
If this results in a County Court Judgement in England, or a Decree being issued by a Sheriff’s Court in Scotland, it can affect your credit rating and ability to get future credit. We will also look to recover any costs of taking legal action against you.

payment-process-image-7.png

Stay ahead of the game with our informative newsletter
Don’t worry we'll never share your details with anyone else

Enter your details below