Help & Support

Want to know how to find and read your business water meter? With our help it should be easy.

Watch our handy video or read about meters and meter reading below.


Finding your meter

Depending on the size and type of your business you may have one or more water meters which can vary in size and location. These are used to monitor your water usage.

At smaller business premises

Smaller water meters may be installed internally, near to where the water pipe enters the premises, just like in your home. However, they can be located outside, in meter chambers or purpose-built underground meter boxes. These chambers typically have a circular cover, which is easily removed to allow access to the water meter.

Meter for large commercial premises

Water meters for large commercial premises are often installed externally and located underground in specific meter chambers. However, larger meters may also be located in purpose-built plant rooms or meter houses.

How to read your meterDiagram of a water meter with the black numbers circled

Once you've found your meter you can take a meter reading, but please only do this if it's completely safe to do so.
On your meter you'll see 4 or 5 black and white numbers and a couple of red ones.

Some older meters only have the black numbers, but that's ok. You only need to write down the black numbers as they measure the amount of water that's passed through the meter in cubic meters. This is what we bill you on.

If the numbers on your meter have 0's at the beginning, you need to include these too. For example, you could have a reading that was 00379.

If you're wondering about the red numbers they measure water going through the meter in litres. You don't need to submit these as they aren't used for your bill but they're very handy if you're trying to detect a leak. You can read more about that here.

How to send your meter reading

You can send us your meter reading here. It's good to send us regular readings if you can as it helps us to keep your account up to date.

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