Fresh Thinking Hub

So, who are Water Plus?

New to us? Well then, it’s time to get to know us a little better. 

Hello. We’re Water Plus. A specialist business water retailer taking a refreshingly personal approach to business water. But what does that actually mean? Well, for one, it means we know our industry inside and out. But it also means we understand that you are as individual as your business. 

So, why don’t you get to know us a little better? Here’s a quick round up of everything you need to know about Water Plus.


Where did we come from?


Back in April 2017, the business water market was deregulated in England, opening it up to competition. Before then, as a business, you had no choice over who billed you for water, how much you paid and the quality of service you were being provided. But now you do. 

You now have a choice over who supplies your business water retail services, just like you can choose who provides your gas and electricity. This all adds up to ensure businesses are receiving the level of service they deserve, and if you’re not happy, you can simply switch your business water retailer

Water Plus was set up as a specialist business water retailer through a joint venture between United Utilities and Severn Trent, two companies that have been in the water market for years. We’re the largest water retailer in the UK and with over 400,000 customers, you can be sure we really understand your needs. We service the full spectrum of business customers, from small independents to the largest national chains, so whatever level of support you need, we already know how to make it easy and straightforward every step of the way.

What do we do?


As a specialist business water retailer, we’re responsible for looking after your water and wastewater account. This includes meter reading, billing you and servicing your account. 
But we don’t just provide the basics. We’re also here to help you with all your customer service needs, or when you need guidance and expert support. 

Being a Water Plus customer 


So, what’s the difference between us and any other water retailer? Well, with us, it’s personal. All businesses are different, so we know there aren’t any one-size-fits-all solutions. We look at every business on an individual basis. And we’re always on-hand to support you and offer expert advice when you need it. 

You also have the option to manage your MyAccount online, anytime of the day or night, so you can update your account information at a time which fits around your schedule. You can use your My Account to pay your water bill, submit meter readings or update your business premises details, keeping everything in one place. If you’re not already a Water Plus customer and want to switch to us, get a quote today to find out how much you could save on your business water. 

So, now you know a bit more about us, we’d like to get to know you too. Register for a MyAccount today to get started with Water Plus. 

Already signed up? Check out our guide to managing your MyAccount.

 Ready to get started? Log in to your MyAccount.


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