Fresh Thinking Hub

The market for business water in England has changed.

And this is great news for small and medium sized businesses. Before now, only businesses who used over 5000m³ of water per year could switch business water supplier

But for over a year now, nearly all businesses in England and Scotland have been eligible to switch and choose who to get their retail services, such as billing, meter reading and customer service from.

It's because in April 2017, the English business water market deregulated separating retail services from the wholesale supply of clean water and taking away of wastewater. This means a separate company has to provide the water retail service for your business. Meanwhile, the clean water flowing to your business and the wastewater going away to be treated and cleaned is still done by the same wholesale water company in your region. 

Want to know more? Check out our handy infographic on business water deregulation (PDF download).

Who can switch their business water supplier?

There are two factors that will determine your eligibility to switch water supplier.

  1.  Where your existing water and/or wastewater supplier is based

  2.  Whether your business premises are primarily used for business or domestic purposes


The business water market deregulated in Scotland a few years ago, and England followed suit in April 2017. If your exisiting water and/or wastewater wholesaler is based in either England or Scotland, it's likely you can switch water supplier.

However, if your business or your current water and/or wastewater supplier is based in Wales, it’s unlikely you can switch. You can only switch if your business uses over 5000m³ of water per year.

On top of that, you need to use your premises for business purposes only. So, if you work from home, you may not be able to switch water retailer.

What are the benefits of switching business water supplier?

So, why should you bother? Well, switching business water retailer does have its benefits. And it's not all about price. Switch to us here at Water Plus for a choice of contract types, as it's important to have one that suits you and your business.

You can get great prices to save on your water bill and you also benefit from:

Want to switch your business water supplier today? Simply request a quote and we'll tell you how much you could save on your business water bill.

Got any questions? Give us a call on 01782 409641 or send them our way via Twitter!

Go back to the Fresh Thinking Hub for more articles and resources.

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